{"id":9493,"date":"2024-10-10T10:13:26","date_gmt":"2024-10-10T08:13:26","guid":{"rendered":"https:\/\/syva.es\/compliance\/procedure-manual-for-the-management-of-the-complaints-channel\/"},"modified":"2024-10-10T19:09:19","modified_gmt":"2024-10-10T17:09:19","slug":"procedure-manual-for-the-management-of-the-complaints-channel","status":"publish","type":"page","link":"https:\/\/syva.es\/en\/compliance\/procedure-manual-for-the-management-of-the-complaints-channel\/","title":{"rendered":"Procedure manual for the management of the complaints channel"},"content":{"rendered":"

<\/a>1.<\/strong> Introduction and Purpose<\/strong><\/h1>\n

The purpose of this manual of the Complaints Channel management procedure (hereinafter, the “Manual<\/strong>“) is to regulate the receipt, processing, investigation and resolution of information and complaints about any action or omission that may constitute a criminal, serious or very serious administrative or European Union law infringement.
\nThe Complaints Channel is accessible through the corporate website (https:\/\/syva.es\/), facilitating its use by any interested party.
\nThe main objective of the Whistleblowing Channel is to establish a means and a procedure to facilitate the detection of infringements in an occupational or professional context or particular actions that pose potential risks of legal non-compliance.
\nIn addition, the procedure seeks to ensure that the protection of the whistleblower’s rights is effectively guaranteed throughout the process, as well as the privacy of the persons involved and the confidentiality of the data contained in the complaint.
\nThis objective is achieved by enabling persons who have obtained information about actions or omissions that may constitute infringements in an employment or professional context to report them through the Whistleblowing Channel.
\nThe Whistleblower Channel accepts anonymous reports or complaints in written or verbal form. Verbal communications can be made thanks to the option of sending an audio or voice file through the Whistleblower Channel.
\nWithout prejudice to the fact that the Whistleblowing Channel is the preferred means of reporting, any other means of communication may be used and, in this regard, there is the possibility of requesting an appointment with the person in charge of the Whistleblowing Channel, via e-mail compliance@syva.es, to report or denounce a situation that falls within the material scope described in point 3 of this Manual. In addition, the complaint or information may be sent by post to the following address: Calle Nicostrato Vela, number 20 (Parque Tecnol\u00f3gico de Le\u00f3n) 24009 – Le\u00f3n (Spain), for the attention of the person in charge of the Complaints Channel.
\nThe Whistleblowing Channel is not intended as a procedure for submitting labour-related requests or complaints, which must be submitted through the communication channels established in each department.
\nThe Complaints Channel is also not an instrument for reporting incidents involving SYVA Group products. To do so, you should contact the customer service department.<\/p>\n

<\/a>2. <\/strong>Scope of application<\/strong><\/h1>\n

Tanto el Canal de Denuncias como este Manual son aplicables a las sociedades LABORATORIOS SYVA, S.A.U. (sociedad matriz), Iapsa-portuguesa Pecuaria, Lda. (sociedad filial portuguesa), Syva VETER\u0130NER \u0130LA\u00c7LARI SANAY\u0130 T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130 (sociedad filial turca), y LABORATORIOS SYVA, SA CV (sociedad filial mexicana) y SYVA PHILIPPINES, INC (sociedad filial filipina), las cuales forman el Grupo SYVA (en adelante \u201cSYVA<\/strong>\u201d o la \u201cCompa\u00f1\u00eda<\/strong>\u201d) Cualquier empleado, accionista, directivo, cualquier persona que trabaje para o bajo la supervisi\u00f3n y la direcci\u00f3n de contratistas, subcontratistas y proveedores del GRUPO o cualquier tercero afectado que tenga conocimiento fundado de la comisi\u00f3n de un acto presuntamente contrario al cumplimiento del C\u00f3digo de Conducta, a la normativa interna o a la legislaci\u00f3n vigente, deber\u00e1 comunicarlo directamente a trav\u00e9s del Canal de Denuncias con el objeto de que se inicie una investigaci\u00f3n y, en su caso, se tomen las medidas de oportunas.<\/p>\n

<\/a>3. <\/strong>Material Scope<\/strong><\/h1>\n

The Whistleblower Channel should not be used indiscriminately, but for the purposes for which it is intended.
\nThe reportable facts must relate to acts or omissions that could constitute an infringement of European Union law, a criminal offence, or a serious or very serious administrative offence.
\nActs or omissions in breach of European Union law shall be considered infringements provided that:<\/p>\n